Irish-owned since 2006 ISO 27001:2022 certified
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Managed IT

IT Helpdesk & Support

Fast, friendly, Irish-based IT support your staff will actually enjoy contacting. Phone, email and portal support with SLA-backed response times — and no outsourced call centres, ever.

What You Get

IT Helpdesk & Support with Nostra

  • In-house Irish support team — no outsourcing
  • Phone, email and self-service portal
  • SLA-backed response and resolution times
  • 24/7 support options available
  • Remote fix-first, onsite when needed
  • Full ticket visibility through live dashboards
Why Nostra

Trusted by 1,000+ organisations

✓

In-house Irish team

Support from Dublin, Cork, Galway and Belfast — never outsourced.

✓

4.9/5 customer satisfaction

And 98% client retention that speaks for itself.

✓

ISO 27001:2022 certified

Independently audited service delivery, every year since 2021.

✓

SLA-backed service

Real-time dashboards and measurable commitments.

FAQs

IT Helpdesk & Support — frequently asked questions

What hours is the helpdesk available?

Core hours are 8am–6pm Monday to Friday, with 24/7 support available for clients who need round-the-clock cover.

Where is the helpdesk based?

In Ireland — across our Dublin, Galway, Cork and Belfast offices. We never outsource support.

Can staff contact you directly?

Yes — end users can call, email or raise tickets through the portal directly, without going through an internal gatekeeper.

Related Services

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Written by the Nostra team  |  Reviewed October 2026

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